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Desktop computers Laser fax machine — Laser facsimile machines Laser printers — Computer laser printers Notebook computers — Laptop computers Personal computers Photocopiers — Photocopying equipment Special purpose telephones — Multi-line telephone systems. All 9 displayed. Law and Government — Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.

English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Personnel and Human Resources — Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

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Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming. Education and Training — Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

All 19 displayed. Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Reading Comprehension — Understanding written sentences and paragraphs in work related documents. Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Speaking — Talking to others to convey information effectively. Writing — Communicating effectively in writing as appropriate for the needs of the audience. Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.

Fundamental Approach

Coordination — Adjusting actions in relation to others' actions. Persuasion — Persuading others to change their minds or behavior.


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Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one. Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do. Instructing — Teaching others how to do something. Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Systems Analysis — Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes. Negotiation — Bringing others together and trying to reconcile differences.

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Systems Evaluation — Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system. Time Management — Managing one's own time and the time of others. Service Orientation — Actively looking for ways to help people. All 15 displayed. Oral Expression — The ability to communicate information and ideas in speaking so others will understand.

Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Written Expression — The ability to communicate information and ideas in writing so others will understand.

What is compliance?

Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense. Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions includes finding a relationship among seemingly unrelated events. Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.

Subject areas

Written Comprehension — The ability to read and understand information and ideas presented in writing. Near Vision — The ability to see details at close range within a few feet of the observer. Speech Clarity — The ability to speak clearly so others can understand you. Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules e.

Speech Recognition — The ability to identify and understand the speech of another person.

Category Flexibility — The ability to generate or use different sets of rules for combining or grouping things in different ways. Far Vision — The ability to see details at a distance. Fluency of Ideas — The ability to come up with a number of ideas about a topic the number of ideas is important, not their quality, correctness, or creativity.

Selective Attention — The ability to concentrate on a task over a period of time without being distracted. All 31 displayed. Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources. Interacting With Computers — Using computers and computer systems including hardware and software to program, write software, set up functions, enter data, or process information.

Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems. Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job. Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time. Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail. Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.

Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.

File Extensions and File Formats

Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people. Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.

Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts. Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.

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Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others. Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.

Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members. Developing Objectives and Strategies — Establishing long-range objectives and specifying the strategies and actions to achieve them. Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others. Provide Consultation and Advice to Others — Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.

Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.